Support Board
Date/Time: Sat, 03 May 2025 14:50:14 +0000
Post From: Rithmic Connection successfull but Sierrachart is not drawing on Chart
| [2025-02-04 20:11:45] |
| John - SC Support - Posts: 39640 |
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With Sierra Chart version 2727 and higher, we no longer support data from Rithmic. As such, you need to do one of two things: - Downgrade to version 2726 and use the Rithmic data. Follow these instructions to downgrade: Software Download: Full Control Rollback Procedure - Stay on the version you are on and use the data from our Denali Exchange Data Feed. Since you have an account with AMP, you do not need to worry about an account to qualify as a non-professional. You just need to follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Note that your recent agreements were rejected as the name you entered for a signature does not match the name on your account. These need to be the same, and you can update the name for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Also, you only entered a single name. We need both your given name and your family name (surname). -- Separately, we do see an issue with your Message Log where you have the symbol US30 for a chart. When using Rithmic, you can not have any symbols that are not recognized by Rithmic. Refer to the following: Rithmic Trading Platform Service: Frequent Reconnections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |