Support Board
Date/Time: Thu, 30 Oct 2025 13:39:08 +0000
Post From: My Data from Rithmic (topstep traders) is not coming in
| [2025-01-14 17:23:44] |
| John - SC Support - Posts: 42648 |
|
Two issues: 1. We stopped support for Rithmic data in version 2728 and higher. If you want to continue to use Rithmic data, then you will need to go back to a version below 2728. Refer to the following: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2728 Software Download: Full Control Rollback Procedure The other option would be to get your data from our Denali Exchange Data Feed. Refer to the following regarding this: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* 2. You have symbols in your chartbook that are not appropriate for Rithmic. This will cause constant disconnections. Refer to the following: Rithmic Trading Platform Service: Frequent Reconnections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |