Support Board
Date/Time: Wed, 07 May 2025 02:09:19 +0000
Post From: The delay renders SC unusable
| [2024-12-03 20:27:08] |
| User925794 - Posts: 21 |
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Well, on my end there is and could all be due to the massive delays more than one of your customers are seeing. Incidentally, I've been with you guys since 2015. So as not to engage in an argument as I really need resolution to this change in the SC platform, let me revise my issue: Read it all - all the comments/entries in Support Forum. All the engineering notes on timers - global and per chart. As it stands, going from V2700 to V2702 locked up the program where the chart trader, Quoteboard, and Dom were only a white screen and needed to use Task Manager to unload SC. Racing against SC loading, I was able to stop it, unselect auto connect and chart loads and revert back to v2700. Read your new post on the timer auto-set for release V2714 so I updated and after loading my chartbook the software delays are so significant that the graphics, pull-down menus, or attempts to add a position to the chart are several seconds delayed which is nothing I have experienced prior v2702. Even pushing my cursor across the chart the graphics cannot keep up with what has otherwise been a near real time experience. What I have - a dedicated machine running local (not a remote machine) Windows Server 8 R2 and a browser - it's as simple as it gets. HW is an HP Z440 desktop server running Intel Xeon E5-2678 v3 + 32Gb and running on SSD. global timers set to 500ms; quote board 1000ms. individual charts all set to 0=use global. per windows resource monitor SC (v2714) CPU usage on avg is 8-9% with a spike or two up to 14% when I maneuver within the program. I'm going back to v2700 which seems to function nominally. Any and all advice welcome. Thanks. |