Support Board
Date/Time: Wed, 07 May 2025 01:49:54 +0000
Post From: Data gaps and corrupted data (crossover / mac )
| [2024-12-02 16:57:02] |
| User351605 - Posts: 82 |
|
Hello, I have been using Sierra Chart (version 2700) on macOS through Crossover without previous issues. Today I encountered incomplete and corrupted historical data from last Friday. Data connection is through Topstep/Rithmic with SC Data enabled. Attempts to resolve the issue: Re-downloading last Friday's data, which did not resolve the data gaps. Using the "delete all data and download" option, which resulted in significant data inconsistencies, including large gaps and incorrect timestamps. Installing a new bottle on crossover with Sierra Chart version 2712, which did not help the situation. I'm also receiving frequent errors such as "Download Failed Error downloading historical intraday data...Historical data Zlib Error..." and "Download Failed Error downloading historical intraday data ..... the type of error was unspecified". Attempt directly with connection to SC Data Feed. No changes have been made to my system since last Friday. My hard drive has sufficient space. In Advanced Service Settings, both "Support Intraday and Market Depth Files Compression" and "Disable Intraday and Market Depth File Compression if Enabled on the File" are set to 'No', yet the issue persists. Any ideas how to solve this issue? |