Support Board
Date/Time: Sat, 05 Jul 2025 01:05:11 +0000
Post From: Technical Issue Causing Trade Disruption - Need Assistance
| [2024-11-06 22:52:56] |
| benben7021 - Posts: 10 |
|
I have already followed all troubleshooting steps listed in your support documentation, including: • Resetting the Order Fills Start Date-Time in Chart Settings. • Clearing Trade Simulation Orders and Data. • Ensuring the correct account (live or simulation) is selected. • Enabling “Load Order Fills for Current Day Only.” • Disconnecting and reconnecting the data feed. However, the issue persists. When I switch to Simulation Mode, the DPL resets to zero as expected, and no trades are displayed. But when I switch back to my live account, Sierra Chart displays an open trade that I cannot flatten and shows incorrect DPL values that do not reflect my actual trading activity. Additionally, if I fully exit Simulation Mode, the live account then shows no open trade, but the DPL values are still inaccurate. I have attached a screenshot showing the discrepancy in the live account for further clarification. Could you please assist with additional troubleshooting steps or provide a solution to correct this issue? Thank you for your assistance. |