Support Board
Date/Time: Sat, 10 May 2025 20:06:55 +0000
Post From: Historical Data Skipped?.
| [2024-09-18 17:00:34] |
| John - SC Support - Posts: 39699 |
|
Although you do have an exchange active, you are not getting the data from our Denali Exchange Data Feed. The reason for this is that you have not connected your Sierra Chart to your live, funded, futures trading account in order to verify that account for the CME Group's non-professional requirement. Refer to the following for more on this: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Since you are not always connected to your live, funded, futures trading account, you need to connect at least once a month for verification. Refer to the following instructions: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees You can view the "Verified Until" date for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges After you connect to your live trading account, the Verified Until date will update to 30 days in the future. It always needs to be in the future for you to get the real-time data from our Denali Exchange Data Feed for the CME Group. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |