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Post From: Unable to download data for charts

[2014-08-01 18:58:51] Link To Thread - Link To Post [Go To First Post]
User74568 - Posts: 13
I am unable to download data into my today. All I am getting is one bar. I have tried restarting the system, restarting computer and different symbols. I have subscribed to the Sierra Charts real time data I have tried with and without Allow Support for Sierra Chart Data Feeds selected. I see an error in the log file that says: error: Logon rejected due to authorization failure. \| 2014-08-01 14:50:01 Here is the Log file: Software version: 1166 \| 2014-08-01 14:49:56 Usage end date: 2014-08-16 \| 2014-08-01 14:49:56 Enabled for: Advanced Features. \| 2014-08-01 14:49:56 Enabled for: Advanced Features 2. \| 2014-08-01 14:49:56 Enabled for: Sierra Chart Historical Data Service. \| 2014-08-01 14:49:56 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2014-08-01 14:49:56 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. \| 2014-08-01 14:49:56 Enabled for: US EQUITIES exchanges. \| 2014-08-01 14:49:56 Received 2 data feed usernames. \| 2014-08-01 14:49:56 Allow Support for Sierra Chart Data Feeds is disabled. \| 2014-08-01 14:49:56 Active service: SC Exchange Data \| 2014-08-01 14:49:56 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-08-01 14:49:56 2014-08-01 11:49:56 Local computer clock time \| 2014-08-01 14:49:56 2014-08-01 18:49:56 GMT time \| 2014-08-01 14:49:56 2014-08-01 14:49:56 Time zone adjusted time \| 2014-08-01 14:49:56 Time difference to server time: 1 seconds. \| 2014-08-01 14:49:56 Program path: C:\SierraChart\ \| 2014-08-01 14:49:56 Data Files path: C:\SierraChart\Data\ \| 2014-08-01 14:49:56 OS Version Number: 6.1 \| 2014-08-01 14:49:56 Checking for new symbol settings for scbcd \| 2014-08-01 14:49:56 AsyncHTTP2 socket (0) \| Resolved address sierrachart.com to IP 188.40.121.148 \| 2014-08-01 14:49:56 AsyncHTTP2 socket (1152) \| Connected. \| 2014-08-01 14:49:56 Symbol settings are up-to-date for scbcd \| 2014-08-01 14:49:56 Mapping CAH to CAH. Service code: equities.us \| 2014-08-01 14:49:59 HD Request # 2 \| Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us \| 2014-08-01 14:49:59 HD Request # 2 \| Download start Date-Time: 2014-08-01 14:49:48.0 \| 2014-08-01 14:49:59 HD Request # 2 \| Using server: scdf1.sierracharts.com port 10149 \| 2014-08-01 14:49:59 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-08-01 14:49:59 HD Request # 3 \| Downloading Historical Daily chart data for CAH. Starting date: 2014-07-31. Service: scbcd \| 2014-08-01 14:49:59 HD Request # 3 \| Using user Barchart Historical data account. \| 2014-08-01 14:49:59 HD Request # 3 \| Requesting historical Daily data for CAH starting at 2014-07-30 \| 2014-08-01 14:49:59 Socket (992) \| Connected. \| 2014-08-01 14:49:59 HD Request # 2 \| Sending historical data logon request message. \| 2014-08-01 14:49:59 HD Request # 3 \| Receiving historical Daily data for CAH starting at 2014-07-30 \| 2014-08-01 14:50:00 Writing historical Daily data for CAH to the file CAH.dly \| 2014-08-01 14:50:00 HD Request # 3 \| Received 3 records from 2014-07-30 00:00:00 to 2014-08-01 00:00:00 (3.0 days) and wrote 2 records for CAH \| 2014-08-01 14:50:00 HD Request # 3 \| Daily download COMPLETE for CAH. Completion time: 0s \| 2014-08-01 14:50:00 Socket (992) \| Shutdown and closed. \| 2014-08-01 14:50:00 The network socket for historical data has been closed. \| 2014-08-01 14:50:00 HD Request # 2 \| Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. \| 2014-08-01 14:50:00 HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH \| 2014-08-01 14:50:00 HD Request # 4 \| Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us \| 2014-08-01 14:50:00 HD Request # 4 \| Download start Date-Time: 2014-08-01 14:49:48.0 \| 2014-08-01 14:50:00 HD Request # 4 \| Using server: scdf2.sierracharts.com port 10149 \| 2014-08-01 14:50:00 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-08-01 14:50:00 Socket (1004) \| Connected. \| 2014-08-01 14:50:00 HD Request # 4 \| Sending historical data logon request message. \| 2014-08-01 14:50:00 NOTICE: Not connected to Live trading account to receive CME real-time futures data. \| 2014-08-01 14:50:01 SC Exchange Data \| Connected. \| 2014-08-01 14:50:01 HD Request # 4 \| Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. \| 2014-08-01 14:50:01 Socket (1004) \| Shutdown and closed. \| 2014-08-01 14:50:01 The network socket for historical data has been closed. \| 2014-08-01 14:50:01 HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH \| 2014-08-01 14:50:01 Mapping CAH to CAH. Service code: equities.us \| 2014-08-01 14:50:01 HD Request # 5 \| Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us \| 2014-08-01 14:50:01 HD Request # 5 \| Download start Date-Time: 2014-08-01 14:49:48.0 \| 2014-08-01 14:50:01 HD Request # 5 \| Using server: scdf1.sierracharts.com port 10149 \| 2014-08-01 14:50:01 SC Exchange Data \| Starting real-time market data updates for: CAH. ID: 1 \| 2014-08-01 14:50:01 Using username 0 \| 2014-08-01 14:50:01 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-08-01 14:50:01 SC Exchange Data \| Connecting to the server scdf1.sierracharts.com. Port 10047 \| 2014-08-01 14:50:01 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-08-01 14:50:01 Socket (1000) \| Connected. \| 2014-08-01 14:50:01 HD Request # 5 \| Sending historical data logon request message. \| 2014-08-01 14:50:01 Socket (1676) \| Connected. \| 2014-08-01 14:50:01 SC Exchange Data \| Connected to server. \| 2014-08-01 14:50:01 SC Exchange Data \| Sending logon request message. \| 2014-08-01 14:50:01 Socket (1000) \| Shutdown and closed. \| 2014-08-01 14:50:01 The network socket for historical data has been closed. \| 2014-08-01 14:50:01 HD Request # 5 \| Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. \| 2014-08-01 14:50:01 HD Request # 5 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH \| 2014-08-01 14:50:01 HD Request # 5 \| Intraday download COMPLETE for CAH. Completion time: 0s \| 2014-08-01 14:50:01 Real-time Intraday chart data file updates started for CAH \| 2014-08-01 14:50:01 SC Exchange Data \| Server Info - Server Name: . \| 2014-08-01 14:50:02 SC Exchange Data \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-08-01 14:50:02 SC Exchange Data \| Logon error from server : Not authorized. \| 2014-08-01 14:50:02 Socket (1676) \| Shutdown and closed. \| 2014-08-01 14:50:02 SC Exchange Data \| Disconnected from the server. \| 2014-08-01 14:50:02 SC Exchange Data \| Data feed disconnected. Will reconnect. \| 2014-08-01 14:50:02 Using username 1 \| 2014-08-01 14:50:04 SC Exchange Data \| Connecting to the server scdf1.sierracharts.com. Port 10047 \| 2014-08-01 14:50:04 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-08-01 14:50:04 Socket (832) \| Connected. \| 2014-08-01 14:50:04 SC Exchange Data \| Connected to server. \| 2014-08-01 14:50:04 SC Exchange Data \| Sending logon request message. \| 2014-08-01 14:50:04 SC Exchange Data \| Server Info - Server Name: . \| 2014-08-01 14:50:05 SC Exchange Data \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-08-01 14:50:05 SC Exchange Data \| Successfully connected. \| 2014-08-01 14:50:05 SC Exchange Data \| Restarting real-time data updates for symbol: CAH -> CAH \| 2014-08-01 14:50:05 HD Request # 6 \| Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us \| 2014-08-01 14:50:05 HD Request # 6 \| Download start Date-Time: 2014-08-01 14:49:48.0 \| 2014-08-01 14:50:05 HD Request # 6 \| Using server: scdf2.sierracharts.com port 10149 \| 2014-08-01 14:50:05 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-08-01 14:50:05 Socket (284) \| Connected. \| 2014-08-01 14:50:05 HD Request # 6 \| Sending historical data logon request message. \| 2014-08-01 14:50:05 Socket (284) \| Shutdown and closed. \| 2014-08-01 14:50:05 HD Request # 6 \| Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. \| 2014-08-01 14:50:05 The network socket for historical data has been closed. \| 2014-08-01 14:50:05 HD Request # 6 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH \| 2014-08-01 14:50:05 HD Request # 7 \| Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us \| 2014-08-01 14:50:05 HD Request # 7 \| Download start Date-Time: 2014-08-01 14:49:48.0 \| 2014-08-01 14:50:05 HD Request # 7 \| Using server: scdf1.sierracharts.com port 10149 \| 2014-08-01 14:50:05 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-08-01 14:50:05 Socket (1000) \| Connected. \| 2014-08-01 14:50:05 HD Request # 7 \| Sending historical data logon request message. \| 2014-08-01 14:50:05 Socket (1000) \| Shutdown and closed. \| 2014-08-01 14:50:05 The network socket for historical data has been closed. \| 2014-08-01 14:50:05 HD Request # 7 \| Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. \| 2014-08-01 14:50:05 HD Request # 7 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH \| 2014-08-01 14:50:05 HD Request # 8 \| Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us \| 2014-08-01 14:50:05 HD Request # 8 \| Download start Date-Time: 2014-08-01 14:49:48.0 \| 2014-08-01 14:50:05 HD Request # 8 \| Using server: scdf2.sierracharts.com port 10149 \| 2014-08-01 14:50:05 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-08-01 14:50:05 Socket (284) \| Connected. \| 2014-08-01 14:50:06 HD Request # 8 \| Sending historical data logon request message. \| 2014-08-01 14:50:06 Socket (284) \| Shutdown and closed. \| 2014-08-01 14:50:06 HD Request # 8 \| Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. \| 2014-08-01 14:50:06 The network socket for historical data has been closed. \| 2014-08-01 14:50:06 HD Request # 8 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH \| 2014-08-01 14:50:06 HD Request # 8 \| Intraday download COMPLETE for CAH. Completion time: 0s \| 2014-08-01 14:50:06 Real-time Intraday chart data file updates started for CAH \| 2014-08-01 14:50:06 AsyncHTTP2 socket (1152) \| Closed. No error. \| 2014-08-01 14:50:06 AsyncHTTP2 socket (1152) \| Shutdown and closed. \| 2014-08-01 14:50:06