Support Board
Date/Time: Tue, 28 Oct 2025 18:06:12 +0000
Post From: No connection to data - Reconnect Wait
| [2024-07-16 15:40:27] |
| Sierra_Chart Engineering - Posts: 21245 |
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We have a Lumen Internet connection, in Las Vegas, and we have no trouble with connectivity to all Sierra Chart servers. None. Regarding post #19 and #22 and the connection issue to Rithmic: We first need you to update if you have not already! Instructions: Software Download: Fast Update After that: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-16 15:42:00
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