Support Board

Date/Time: Fri, 03 May 2024 10:42:28 +0000

Post From: S&P Indices data feed - $SPX, $INX

[2014-07-27 03:02:44] Link To Thread - Link To Post [Go To First Post]
rhovega - Posts: 279
Dear Sierra, I just subscribed to your S&P Indices data feed with the intention to chart $SPX. It did not work. Sierrachart fail to load the data. Log as follows: HD Request # 28 - Downloading Historical Daily chart data for $SPX. Starting date: 1964-07-26. Service: ib \| 2014-07-26 22:52:42 HD Request # 28 - Requesting 365 days of historical Daily data for $SPX with end date 2014-07-27 \| 2014-07-26 22:52:42 Message from IB: No security definition has been found for the request. IB Error Code: 200. Request ID: 53. \| 2014-07-26 22:52:43 HD Request # 28 - Error downloading historical Daily data for $SPX. The symbol is unknown to the server. \| 2014-07-26 22:52:43 HD Request # 28 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $SPX \| 2014-07-26 22:52:43 HD Request # 28 - Daily download COMPLETE for $SPX \| 2014-07-26 22:52:43 I then downloaded $INX, that worked. Questions: . why did $SPX not work? . can it be I already had access to $INX via the CBOE Indices data feed? . if yes, I would like to cancel the S&P Indices data feed - I subscribed 15 minutes ago - could you issue a refund? Thank you.