Support Board

Date/Time: Thu, 02 May 2024 15:46:40 +0000

Post From: Connecting Interactive Broker (paper trading account) with Denali DataFeed

[2024-03-27 16:21:48] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31305
Sorry, we are not fully understanding the issue. TWS does NOT get the data from our Denali Exchange Data Feed. If you are having issues with TWS, then you need to talk to Interactive Brokers about this. If you are getting delayed streaming data for EUREX in your Sierra Chart software, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing