Login Page - Create Account

Support Board


Date/Time: Tue, 20 May 2025 02:34:02 +0000



Post From: ACS_RECEIVE_POINTER_EVENTS_ALWAYS freezes the graph as long as the mouse moves.

[2023-12-30 09:10:58]
Sierra_Chart Engineering - Posts: 19645
Regarding performance issues this is the relevant help topic:
High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often

We can only refer you to this. We do not specifically know what the issue is in your case. All known performance issues are documented there.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing