Support Board

Date/Time: Sun, 12 May 2024 21:32:44 +0000

Post From: All paid up... Data Price NOT Updating???

[2023-12-21 21:16:00] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31555
The issue you are having is due to the following in your log: Rithmic Direct - DTC (Data) \| Logon error received from server: permission denied The first thing we would like for you to do is to remove the entries in "Global Settings >> Data/Trade Service Settings >> Main Settings" for the Market Data and Historical Data entries. Completely remove the Username and Passwords from those fields. You do not need them as you are setup to get the CME exchange data from us. Also, check the information at the following link for some other things to look into related to the Permission Denied error: Rithmic Trading Platform Service And finally, you have some incorrect symbols in your charts for Rithmic. In particular, the following: - MESH24_FUT_CME - ESH24_FUT_CME Make sure you use the proper symbols for Rithmic (such as MESH4.CME). You can always find the proper symbol for the service you are using by using the "File >> Find Symbol" page. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing