Support Board
Date/Time: Fri, 31 Oct 2025 23:38:48 +0000
Post From: Resolved: EUREX Data Feed Down 2023-11-29
| [2023-11-29 08:44:11] |
| Sierra_Chart Engineering - Posts: 21272 |
|
Latest: Our network collegues checked - there has been a short flap last night at 02:36 CET, and it's up and stable since then, as shown in the logs below:
2023 Nov 29 02:36:31 RFRA3711 %ETHPORT-5-IF_DOWN_LINK_FAILURE: Interface Ethernet1/13 is down (Link failure) 2023 Nov 29 02:38:15 RFRA3711 %ETHPORT-5-IF_UP: Interface Ethernet1/13 is up in Layer3 They must not be looking at the switch, where the fiber cable to our server terminates at. We are going to request that they ask the co-location facility, to investigate this. Only EUREX can open this ticket with the co-location facility. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |