Support Board
Date/Time: Thu, 22 May 2025 05:12:20 +0000
Post From: Sub-intance does not download data but main instance does
| [2023-10-27 19:07:24] |
| User121314 - Posts: 18 |
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Hello, i have created two new chart-books one in main instance and another in sub-instance. Both of these chart-books have same symbol which is ESZ23-CME. downloaded the data when i opened these charts in these two chart-books. Saved and closed both these chart-books (in main instance and sub instance) Then closed the Sierra chart completely and turned-off the PC. After 15mins logged back into both Main instance and sub-instance opened both chart-books in respective instances. The chart in main-instance downloads the data that was missing for 15mins. but the chart in sub-instance DOES NOT download the data that was missing for 15mins. Please see the screenshots attached. This issue is making sub-instances un-usable at all. FYI: I'm using SC in SIM mode and selected "SC Data- All services" and i have tried the following on the sub-instance: - Tried disconnecting and reconnecting to the data and no use. - Tried doing "Edit>> Edit/download Data - intraday chart" and this makes the chart even worse. Please see the screenshots attached |
 main-instance.jpg / V - Attached On 2023-10-27 19:02:00 UTC - Size: 248.44 KB - 126 views sub-instance-3.jpg / V - Attached On 2023-10-27 19:02:05 UTC - Size: 171.31 KB - 127 views |