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Date/Time: Thu, 02 May 2024 19:27:23 +0000



Post From: SC appears to be connected, but is does not update charts, nor quote boards

[2023-10-26 15:02:13]
greenlumber - Posts: 6
Thanks, but the double instance was me trying to see if the problem would occur on another computer. After using only one and doing as recommended, downloading all data again, it worked perfectly yesterday, but then, out of the blue today, it started happening again, this is the Message Log of the original problem when it happens (I am using a Windows 11, Samsing GalaxyBook3).

Any help is VERY appreciated! thank you so much,

Out of the blue it stops updating, and this happens (sometimes, like right now, it goes back to working 1 to 5 minutes later. Sometimes hours later only) - Message log:

No download requests in the queue to start downloads for. | 2023-10-26 11:55:07.558
Socket (4) | Socket gracefully closed by remote side. | 2023-10-26 11:55:07.717
Socket (4) | Closed. | 2023-10-26 11:55:07.717
Opened cached Intraday file: C:\SierraChart\Data\YMZ23_FUT_CME.scid. Thread ID: 19576 | 2023-10-26 11:55:11.295
DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-10-26 11:55:28.495
DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2023-10-26 11:55:28.495 *
DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:55:28.495
Delayed Data Feed | Waiting for socket receive thread to end | 2023-10-26 11:55:28.495
DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-10-26 11:55:28.495
DTC Client socket (3) | Closed. | 2023-10-26 11:55:28.495
DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:55:28.496
Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:55:28.496
Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:55:28.496
Delayed Data Feed | Connecting to the server ds28.sierracharts.com. Port 10043 | 2023-10-26 11:55:30.505
DTC Client socket (3) | Creating socket. | 2023-10-26 11:55:30.512
DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:55:30.512
DTC Client socket (3) | Connecting to IP: 142.215.18.147. | 2023-10-26 11:55:30.512
DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2023-10-26 11:55:49.739 *
DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-10-26 11:55:49.740
DTC Client socket (2) | CloseSocket call. | 2023-10-26 11:55:49.740
DTC Client socket (2) | Max send buffers used during socket life: 4 | 2023-10-26 11:55:49.740
DTC Client socket (2) | Max send buffer size during socket life: 638 | 2023-10-26 11:55:49.740
DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-10-26 11:55:49.740
DTC Client socket (2) | Closed. | 2023-10-26 11:55:49.740
Denali Data Feed | Waiting for socket receive thread to end | 2023-10-26 11:55:49.740
DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:55:49.741
Denali Data Feed | Disconnected from the server. | 2023-10-26 11:55:49.741
Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:55:49.741
DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:55:51.547 *
DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:55:51.547
Delayed Data Feed | Failed connections: 1 | 2023-10-26 11:55:51.547
DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:55:51.547
Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:55:51.547
Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:55:51.547
DTC Client socket (3) | Closed. | 2023-10-26 11:55:51.547
Denali Data Feed | Connecting to the server ds31-2.sierracharts.com. Port 443 | 2023-10-26 11:55:51.751
DTC Client socket (2) | Creating socket. | 2023-10-26 11:55:51.756
DTC Client socket (2) | New receive buffer size: 0 | 2023-10-26 11:55:51.756
DTC Client socket (2) | Connecting to IP: 142.215.18.108. | 2023-10-26 11:55:51.756
Delayed Data Feed | Connecting to the server ds28.sierracharts.com. Port 10043 | 2023-10-26 11:55:53.543
DTC Client socket (3) | Creating socket. | 2023-10-26 11:55:53.544
DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:55:53.544
DTC Client socket (3) | Connecting to IP: 142.215.18.147. | 2023-10-26 11:55:53.544
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:56:12.813 *
DTC Client socket (2) | CloseSocket call. | 2023-10-26 11:56:12.814
Denali Data Feed | Failed connections: 1 | 2023-10-26 11:56:12.814
DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:56:12.814
Denali Data Feed | Disconnected from the server. | 2023-10-26 11:56:12.814
Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:56:12.814
DTC Client socket (2) | Closed. | 2023-10-26 11:56:12.814
DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:56:14.587 *
DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:56:14.587
Delayed Data Feed | Failed connections: 2 | 2023-10-26 11:56:14.587
DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:56:14.587
Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:56:14.587
Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:56:14.588
DTC Client socket (3) | Closed. | 2023-10-26 11:56:14.588
Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 | 2023-10-26 11:56:14.807
DTC Client socket (2) | Creating socket. | 2023-10-26 11:56:14.813
DTC Client socket (2) | New receive buffer size: 0 | 2023-10-26 11:56:14.813
DTC Client socket (2) | Connecting to IP: 142.215.18.147. | 2023-10-26 11:56:14.813
Delayed Data Feed | Connecting to the server ds26.sierracharts.com. Port 10043 | 2023-10-26 11:56:16.598
DTC Client socket (3) | Creating socket. | 2023-10-26 11:56:16.599
DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:56:16.599
DTC Client socket (3) | Connecting to IP: 142.215.17.188. | 2023-10-26 11:56:16.599
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:56:35.862 *
DTC Client socket (2) | CloseSocket call. | 2023-10-26 11:56:35.862
Denali Data Feed | Failed connections: 2 | 2023-10-26 11:56:35.862
DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:56:35.862
Denali Data Feed | Disconnected from the server. | 2023-10-26 11:56:35.862
Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:56:35.862
DTC Client socket (2) | Closed. | 2023-10-26 11:56:35.862
DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:56:37.644 *
DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:56:37.645
Delayed Data Feed | Failed connections: 3 | 2023-10-26 11:56:37.645
DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:56:37.645
Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:56:37.645
Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:56:37.645
DTC Client socket (3) | Closed. | 2023-10-26 11:56:37.645
Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-10-26 11:56:37.861
DTC Client socket (2) | Creating socket. | 2023-10-26 11:56:37.868
DTC Client socket (2) | New receive buffer size: 0 | 2023-10-26 11:56:37.868
DTC Client socket (2) | Connecting to IP: 142.215.18.147. | 2023-10-26 11:56:37.868
Delayed Data Feed | Connecting to the server ds13.sierracharts.com. Port 10043 | 2023-10-26 11:56:39.649
DTC Client socket (3) | Creating socket. | 2023-10-26 11:56:39.707
DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:56:39.707
DTC Client socket (3) | Connecting to IP: 162.251.232.244. | 2023-10-26 11:56:39.707
Delayed Data Feed | Network connection to server complete. | 2023-10-26 11:56:39.889
Delayed Data Feed | Starting socket receive thread. | 2023-10-26 11:56:39.889
Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-10-26 11:56:39.889
Delayed Data Feed | Setting DTC encoding to Binary VLS | 2023-10-26 11:56:40.098
Delayed Data Feed | Sending logon request message. | 2023-10-26 11:56:40.098
Delayed Data Feed | Received logon response. | 2023-10-26 11:56:40.284
Delayed Data Feed | Server Name: RealTimeServer. | 2023-10-26 11:56:40.284
Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-10-26 11:56:40.284
Delayed Data Feed | Logon error received from server: Data service (sc_delayed_exchange.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-10-26 11:56:40.284
Delayed Data Feed | Failed connections: 4 | 2023-10-26 11:56:40.284
Delayed Data Feed | Waiting for socket receive thread to end | 2023-10-26 11:56:40.284
DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:56:40.285
Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:56:40.285
Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:56:40.285
DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-10-26 11:56:40.285
DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-10-26 11:56:40.465
DTC Client socket (3) | Closed. | 2023-10-26 11:56:40.465
Delayed Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10043 | 2023-10-26 11:56:42.278
DTC Client socket (3) | Creating socket. | 2023-10-26 11:56:42.343
DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:56:42.343
DTC Client socket (3) | Connecting to IP: 142.215.18.148. | 2023-10-26 11:56:42.343
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:56:58.909 *
DTC Client socket (2) | CloseSocket call. | 2023-10-26 11:56:58.909
Denali Data Feed | Failed connections: 3 | 2023-10-26 11:56:58.909
DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:56:58.909
Denali Data Feed | Disconnected from the server. | 2023-10-26 11:56:58.909
Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:56:58.909
DTC Client socket (2) | Closed. | 2023-10-26 11:56:58.910
Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 443 | 2023-10-26 11:57:00.904
DTC Client socket (2) | Creating socket. | 2023-10-26 11:57:00.905
DTC Client socket (2) | New receive buffer size: 0 | 2023-10-26 11:57:00.905
DTC Client socket (2) | Connecting to IP: 142.215.17.188. | 2023-10-26 11:57:00.905
DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:57:03.385 *
DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:57:03.385
Delayed Data Feed | Failed connections: 5 | 2023-10-26 11:57:03.385
DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:57:03.385
Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:57:03.385
Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:57:03.385
DTC Client socket (3) | Closed. | 2023-10-26 11:57:03.385
Delayed Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 10043 | 2023-10-26 11:57:05.410
DTC Client socket (3) | Creating socket. | 2023-10-26 11:57:05.437
DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:57:05.437
DTC Client socket (3) | Connecting to IP: 142.215.17.189. | 2023-10-26 11:57:05.437
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:57:21.937 *
DTC Client socket (2) | CloseSocket call. | 2023-10-26 11:57:21.937
Denali Data Feed | Failed connections: 4 | 2023-10-26 11:57:21.937
DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:57:21.937
Denali Data Feed | Disconnected from the server. | 2023-10-26 11:57:21.937
Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:57:21.937
DTC Client socket (2) | Closed. | 2023-10-26 11:57:21.937
Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 10048 | 2023-10-26 11:57:23.933
DTC Client socket (2) | Creating socket. | 2023-10-26 11:57:23.934
DTC Client socket (2) | New receive buffer size: 0 | 2023-10-26 11:57:23.934
DTC Client socket (2) | Connecting to IP: 162.251.232.244. | 2023-10-26 11:57:23.934
Denali Data Feed | Network connection to server complete. | 2023-10-26 11:57:24.136
Denali Data Feed | Starting socket receive thread. | 2023-10-26 11:57:24.136
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-10-26 11:57:24.136
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-10-26 11:57:24.324
Denali Data Feed | Sending logon request message. | 2023-10-26 11:57:24.324
Denali Data Feed | Received logon response. | 2023-10-26 11:57:24.529
Denali Data Feed | Server Name: RealTimeServer. | 2023-10-26 11:57:24.529
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-10-26 11:57:24.529
Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-10-26 11:57:24.529
Denali Data Feed | Failed connections: 5 | 2023-10-26 11:57:24.529
Denali Data Feed | Waiting for socket receive thread to end | 2023-10-26 11:57:24.529
DTC Client socket (2) | CloseSocket call. | 2023-10-26 11:57:24.530
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-10-26 11:57:24.530
Denali Data Feed | Disconnected from the server. | 2023-10-26 11:57:24.530
Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:57:24.530
DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-10-26 11:57:24.718
DTC Client socket (2) | Closed. | 2023-10-26 11:57:24.718
DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:57:26.476 *
DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:57:26.476
Delayed Data Feed | Failed connections: 6 | 2023-10-26 11:57:26.476
DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:57:26.476
Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:57:26.476
Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:57:26.476
DTC Client socket (3) | Closed. | 2023-10-26 11:57:26.476
Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 | 2023-10-26 11:57:26.538
DTC Client socket (2) | Creating socket. | 2023-10-26 11:57:26.545
DTC Client socket (2) | New receive buffer size: 0 | 2023-10-26 11:57:26.545
DTC Client socket (2) | Connecting to IP: 142.215.18.148. | 2023-10-26 11:57:26.545
Delayed Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10043 | 2023-10-26 11:57:28.493
DTC Client socket (3) | Creating socket. | 2023-10-26 11:57:28.494
DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:57:28.494
DTC Client socket (3) | Connecting to IP: 142.215.18.148. | 2023-10-26 11:57:28.494
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:57:47.585 *
DTC Client socket (2) | CloseSocket call. | 2023-10-26 11:57:47.585
Denali Data Feed | Failed connections: 6 | 2023-10-26 11:57:47.586
DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:57:47.586
Denali Data Feed | Disconnected from the server. | 2023-10-26 11:57:47.586
Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:57:47.586
DTC Client socket (2) | Closed. | 2023-10-26 11:57:47.586
DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:57:49.540 *
DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:57:49.540
Delayed Data Feed | Failed connections: 7 | 2023-10-26 11:57:49.540
DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:57:49.540
Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:57:49.540
Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:57:49.540
DTC Client socket (3) | Closed. | 2023-10-26 11:57:49.541
Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 10048 | 2023-10-26 11:57:49.584
DTC Client socket (2) | Creating socket. | 2023-10-26 11:57:49.586
DTC Client socket (2) | New receive buffer size: 0 | 2023-10-26 11:57:49.586
DTC Client socket (2) | Connecting to IP: 142.215.17.189. | 2023-10-26 11:57:49.586
Delayed Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 10043 | 2023-10-26 11:57:51.531
DTC Client socket (3) | Creating socket. | 2023-10-26 11:57:51.537
DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:57:51.537
DTC Client socket (3) | Connecting to IP: 142.215.17.187. | 2023-10-26 11:57:51.537