Support Board

Date/Time: Sat, 27 Apr 2024 14:32:57 +0000

Post From: Lost Sierra Chart settings and chartbooks when updated SC

[2023-09-12 13:51:53] Link To Thread - Link To Post [Go To First Post]
Judge Kilday - Posts: 17
Hi: I was trying to connect my SC to Rithmic in order to trade my new Apex evaluation account. (I currently use Teton order routing and Denali data for my Philip capital account) The instructions on your site said to update SC which I did to the latest version. After doing so I tried to connect to Rithmic by doing; Global Settings / Data trade Service Settings using Service (List): Rithmic Direct DTC [trading] and Server: Apex - Chicago Area Non-aggreated and entering my username and password. I got a connection error. Then SC hung up so I force quit SC. I connect to SC on my MAC using Crossover. After SC hung up, Crossover lost the bottle for SC so I installed a new bottle to SC. Now when I login to SC I do not see any of my settings or my chartbooks. How do I retrieve my SC settings and chartbooks? Please help! Thanks