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Date/Time: Sun, 03 Mar 2024 13:35:17 +0000



Post From: Using CQG Data Feed

[2023-08-22 18:02:36]
John - SC Support - Posts: 29568
First, we want to point out that your "Verified Until" date is currently "August 24, 2023", so this will be expiring soon. You will need to connect to your CQG account with AMP in order to update this date for another month.


In terms of real-time data, you should be getting real-time data for symbols that are traded on the CME Group, as you have that exchange setup and everything about your account looks good.

If you are having an issue getting real-time data for the CME Group, then we would need to see your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Close all of the Chartbooks with "File >> Close All Chartbooks".

Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
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