Support Board

Date/Time: Sun, 28 Apr 2024 02:44:28 +0000

Post From: rithmic DTC connection method

[2023-07-12 17:31:13] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
Your current log shows that you are NOT connected our the Denali Exchange Data Feed. This is from this line: Allow Support for Sierra Chart Data Feeds is disabled. This will mean that you are trying to get the data from Rithmic. We can not help with Rithmic data. Refer to the following: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy Also, you have at least one symbol that is not correct, as we see the following in the log "MES-202309-CME-USD". You would need to change this to the proper Rithmic symbol. We recommend setting the option for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds to Yes. You will then be getting the data for the "Full CME Group with Market Depth", as you have this exchange active on your account. If you do change the above setting, you will need to select "File >> Reconnect" after closing that window to force the change. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing