Support Board

Date/Time: Thu, 18 Apr 2024 02:49:31 +0000

Post From: Problems accessing sierra on new laptop

[2014-06-02 17:41:56] Link To Thread - Link To Post [Go To First Post]
greigmcintosh - Posts: 7
I have an existing live account with transact, and I prepay my sierra subscription through them every month. I have downloaded the transact trading software onto my new laptop without issue, however with this new update it does not install sierra as standard. I have downloaded sierra and logged in with a very old details which has worked fine. I have replicated my log in details on the data/service settings screen using the info I still have access to on my old laptop but it does not seem to work. I receive the error message "your current service package does not support this function. Select account control panel to change your package". I don't want to add credit as I already pay for my usage. What am I missing?