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Date/Time: Sat, 20 Apr 2024 14:05:16 +0000



Post From: unable to activate data feed

[2014-06-02 16:16:38]
Sierra Chart Engineering - Posts: 104368
it seems i am connected now but my charts have a warning box on it saying "symbol is unknown. click for symbol information"?
Make sure you are connected to your OEC Live account. It must be the Live account.

If you still have difficulty, then provide a copy of the Message Log by following these instructions:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing