Support Board

Date/Time: Thu, 02 May 2024 04:08:18 +0000

Post From: problem I can no longer move my limit and stop orders

[2023-05-23 08:12:39] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 14173
This is unusual to have this problem. For reasons unknown, the client order IDs have become out of sync between the Sierra Chart side and the CQG side. The only thing we can recommend is try reconnecting to the data feed to re-sync the client order IDs: File Menu: Procedure to Reconnect to the Data and Trade Servers Assuming that helps. We do recommend using Teton order routing. You will never experience a problem like this with Teton: Sierra Chart Teton Futures Order Routing And you will have superior order routing for CME Group. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-23 08:13:51