Support Board

Date/Time: Sun, 28 Apr 2024 08:09:09 +0000

Post From: Delayed Data & Not Loading Historical

[2023-05-22 16:01:39] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
We see that you did have an exchange active for the CME Group back in April, but it did not renew on May 1, 2023 - most likely due to insufficient funds in your account on that day. This is why you are not getting any real-time data. You can activate the CME Group exchange(s) for which you want the real-time data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Just be aware the the exchanges are not pro-rated, so you will pay the full amount for the exchange for the remaining time left in this month. Then you will pay again on the first day of next month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing