Support Board

Date/Time: Thu, 16 May 2024 08:15:54 +0000

Post From: Data Not Loading

[2023-04-13 15:10:42] Link To Thread - Link To Post [Go To First Post]
User826280 - Posts: 4
Dear support thank you for your help, it allowed me to find the root cause. An explanation as well for other readers. i changed parameters to NO for continuous futures contract chart i checked the days to download which were ok (only 90 days for 240, 60 mn and TPO charts) but i first missed the fact the field "date range in file from" (menu data limiting of the chart settings) began on the 2023-04-12 , that is to say the date when i first set up Rithmic DTC as the "current selected service" on sierra chart. I did not realize at first as i swapped from SC service all data (with delayed data) to Rithmic with the same chatbook and i assumed that the parameters would remain the same. Thanks again for your pro active answer and help.