Home >> Support Board

Support Board

Date/Time: Fri, 03 May 2024 06:21:38 +0000

How to Post a Message for Support

Post From: Real-time U.S. Equities

[2014-05-21 03:19:22] Link To Thread - Link To Post [Go To First Post]
jakesans - Posts: 50
Hi SC, I signed up for the US Equity feed tonight. I am connected to the SC Exchange Data & trying to open an intraday day chart for BAC, AAPL, etc & the chart remains blank. Here is a sample of my log. Software version: 1137 \| 2014-05-20 22:03:40 Usage end date: 2014-06-16 \| 2014-05-20 22:03:40 Enabled for: Advanced Features. \| 2014-05-20 22:03:40 Enabled for: Advanced Features 2. \| 2014-05-20 22:03:40 Enabled for: Sierra Chart Historical Data Service. \| 2014-05-20 22:03:40 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2014-05-20 22:03:40 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. \| 2014-05-20 22:03:40 Received 1 data feed usernames. \| 2014-05-20 22:03:40 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-05-20 22:03:40 Active service: AMP/TTNet \| 2014-05-20 22:03:40 Data/Trade Service Settings automatically set. \| 2014-05-20 22:03:40 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-05-20 22:03:40 2014-05-20 22:03:40 Local computer clock time \| 2014-05-20 22:03:40 2014-05-21 03:03:40 GMT time \| 2014-05-20 22:03:40 2014-05-20 22:03:40 Time zone adjusted time \| 2014-05-20 22:03:40 Time difference to server time: 3 seconds. \| 2014-05-20 22:03:40 Program path: C:\SierraChart - TT\ \| 2014-05-20 22:03:40 Data Files path: C:\SierraChart - TT\Data\ \| 2014-05-20 22:03:40 OS Version Number: 6.1 \| 2014-05-20 22:03:40 Checking for new symbol settings for ttamp \| 2014-05-20 22:03:40 Requesting symbol settings for ttamp. Overwrite = on. \| 2014-05-20 22:03:41 Symbol settings received. \| 2014-05-20 22:03:42 Processed received symbol settings \| 2014-05-20 22:03:42 HD Request # 14 - Downloading Intraday chart data for BAC to the file BAC.scid. Service: scbcd \| 2014-05-20 22:14:03 HD Request # 14 - Download start Date-Time: 2013-09-12 22:14:03.0 \| 2014-05-20 22:14:03 HD Request # 14 - Using server: scdf1.sierracharts.com port 10149 \| 2014-05-20 22:14:03 Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-05-20 22:14:03 The network socket is connected. \| 2014-05-20 22:14:03 HD Request # 14 - Sending historical data logon request message. \| 2014-05-20 22:14:03 Socket has been shutdown and closed. \| 2014-05-20 22:14:03 The network socket for historical data has been closed. \| 2014-05-20 22:14:03 HD Request # 14 - Error downloading historical Intraday data for BAC. Historical data logon error: Invalid/missing data for service code: scbcd \| 2014-05-20 22:14:03 HD Request # 14 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for BAC \| 2014-05-20 22:14:03 HD Request # 14 - Intraday download COMPLETE for BAC. Completion time: 0s \| 2014-05-20 22:14:03 Real-time Intraday chart data file updates started for BAC \| 2014-05-20 22:14:03 HD Request # 15 - Downloading Intraday chart data for AA to the file AA.scid. Service: scbcd \| 2014-05-20 22:14:03 HD Request # 15 - Download start Date-Time: 2013-09-12 22:14:03.0 \| 2014-05-20 22:14:03 HD Request # 15 - Using server: scdf2.sierracharts.com port 10149 \| 2014-05-20 22:14:03 Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-05-20 22:14:03 The network socket is connected. \| 2014-05-20 22:14:03 HD Request # 15 - Sending historical data logon request message. \| 2014-05-20 22:14:03 Socket has been shutdown and closed. \| 2014-05-20 22:14:03 The network socket for historical data has been closed. \| 2014-05-20 22:14:03 HD Request # 15 - Error downloading historical Intraday data for AA. Historical data logon error: Invalid/missing data for service code: scbcd \| 2014-05-20 22:14:03 HD Request # 15 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for AA \| 2014-05-20 22:14:03 HD Request # 15 - Intraday download COMPLETE for AA. Completion time: 0s \| 2014-05-20 22:14:03 Real-time Intraday chart data file updates started for AA \| 2014-05-20 22:14:03 HD Request # 16 - Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: scbcd \| 2014-05-20 22:14:03 HD Request # 16 - Download start Date-Time: 2013-09-12 22:14:03.0 \| 2014-05-20 22:14:03 HD Request # 16 - Using server: scdf1.sierracharts.com port 10149 \| 2014-05-20 22:14:03 Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-05-20 22:14:03 The network socket is connected. \| 2014-05-20 22:14:03 HD Request # 16 - Sending historical data logon request message. \| 2014-05-20 22:14:03 Socket has been shutdown and closed. \| 2014-05-20 22:14:03 The network socket for historical data has been closed. \| 2014-05-20 22:14:03 HD Request # 16 - Error downloading historical Intraday data for AAPL. Historical data logon error: Invalid/missing data for service code: scbcd \| 2014-05-20 22:14:03 HD Request # 16 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for AAPL \| 2014-05-20 22:14:03 HD Request # 16 - Intraday download COMPLETE for AAPL. Completion time: 0s \| 2014-05-20 22:14:03 Real-time Intraday chart data file updates started for AAPL \| 2014-05-20 22:14:03