Support Board

Date/Time: Thu, 25 Apr 2024 21:09:45 +0000

Post From: Switched to SC Data (package 5) and Daily/Weekly charts not updating live

[2023-03-07 23:22:00] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31117
The main thing we can think is that you have limited the dates to display the data and have the end date of March 6, 2023. Check the settings for Chart >> Chart Settings >> Data Limiting >> Load Data Limiting Method and if it is set to Use Date Range, check the Date Range To on that same page. If it is set to any date (even if it not March 6, 2023) then remove it so it stays blank and therefore you will not be limited. Otherwise, we do not know why you would have this. Is this chart, by any chance, in a Sub-Instance? --- Separately, the account you have posted from is still on Package 11. As such, you will still get the real-time data as even though you have "deactivated" the exchange, you still have access to the data through the end of the month (since you pay up-front for the exchange fees). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing