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Date/Time: Sat, 20 Apr 2024 15:29:18 +0000



Post From: Switched to SC Data (package 5) and Daily/Weekly charts not updating live

[2023-03-07 22:13:12]
User854802 - Posts: 41
Hi

I had package 11 with denali data. I downgraded to package 5 as I do not need live cme data anymmore. I switched to SC Data and I know I will have delayed futures data.

But now I am watching ES today (3/7) and the intraday charts were moving along fine with a delay, but the historical charts daily/weekly are still stuck on yesterday's close and not showing any candle for today.

I have tried:
- Reloading the symbol
- Clicking Edit-> Translate Symbols to Current Service
- Clicking Edit -> Delete all data and download

Nothing is working. It's already 5:12pm EST so the daily settlement is done and yet it is still not showing a daily candle for today (Wednesday)

Why is it not showing historical charts with a 10 minute delay also?
imageScreenshot_1.jpg / V - Attached On 2023-03-07 22:09:14 UTC - Size: 682.43 KB - 51 views