Support Board

Date/Time: Tue, 07 May 2024 15:45:07 +0000

Post From: Notice: CME Order Routing/Market Data B Feed Side Interruptions

[2023-03-07 20:56:57] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 14256
From the CME: We are aware that some G-Link customers are reporting disconnects on their "B" feed. Support is investigating. This did affect CME order routing on Teton order routing for some customers, and it may have interrupted some of our CME feeds. We will make sure there is no missing data at the end of the day. Our Teton order routing and CME market data processing, gracefully handles this condition and if it was connected on the B feed side, it will then have switched over to the A feed side as quickly as possible. This process may have taken about one minute for order routing and about two or three minutes for market data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-07 20:59:16