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Post From: Delayed Data after the start of a new month

[2023-03-01 15:24:21] Link To Thread - Link To Post [Go To First Post]
User1023 - Posts: 2
Hello! Ive been using Sierra chart for the past few weeks with no problem but jus recently today i logged in and had delayed data even though i paid for all my services. Ive tried to restart Sierra chart, change the feed back and forth and reconnected it. I still have delayed data and im confused on what to do. Any help would be appreciated. Thank you in advance. Ive also attached my message log [16500] Chartbook Sharing Server \| Restore Settings \| Read from File 'C:\SierraChart\Data\ChartbookSharing\ChartbookSharingSettings.config' \| 2023-03-01 07:21:56.317 [16500] Chartbook Sharing Server \| Restore Settings \| Start reading internal server states \| 2023-03-01 07:21:56.317 [16500] Chartbook Sharing Server \| Restore Settings \| Finish reading internal server states. OK \| 2023-03-01 07:21:56.317 [16500] Chartbook Sharing Server \| Server \| Send @RestartServer to All /Start \| 2023-03-01 07:21:56.317 Created the DTC Protocol server. \| 2023-03-01 07:21:56.318 DTC Protocol Server listening on port 11099. \| 2023-03-01 07:21:56.319 Reading Internal Order ID file. \| 2023-03-01 07:21:56.319 Reading Trade Orders file. \| 2023-03-01 07:21:56.422 Reading Trade Positions file. \| 2023-03-01 07:21:56.422 Reading Trade Account Data files. \| 2023-03-01 07:21:56.422 Software version: 2479 64-bit \| 2023-03-01 07:21:56.423 Primary Thread ID: 16500 \| 2023-03-01 07:21:56.423 Usage end date: 2023-03-13 \| 2023-03-01 07:21:56.423 Enabled for: Advanced Features 2. \| 2023-03-01 07:21:56.423 Enabled for: Sierra Chart Historical Data Service. \| 2023-03-01 07:21:56.423 Enabled for: Denali Real-Time Exchange Data Feed. \| 2023-03-01 07:21:56.423 Enabled for: Delayed Denali Exchange Data Feed. \| 2023-03-01 07:21:56.423 Enabled for exchange2: fairx_exchange.data \| 2023-03-01 07:21:56.423 Allow Support for Sierra Chart Data Feeds is enabled. \| 2023-03-01 07:21:56.423 Current selected Data/Trading service: SC Data - All Services \| 2023-03-01 07:21:56.423 Custom symbol settings values: enabled \| 2023-03-01 07:21:56.423 Chart Update Interval: 500 \| 2023-03-01 07:21:56.423 Intraday Data Storage Time Unit: 0 \| 2023-03-01 07:21:56.423 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2023-03-01 07:21:56.423 2023-03-01 15:21:56 Local computer time in UTC \| 2023-03-01 07:21:56.423 2023-03-01 07:21:56 Local computer time in SC Time Zone \| 2023-03-01 07:21:56.423 2023-03-01 15:21:51 Server time in UTC \| 2023-03-01 07:21:56.423 Local computer UTC time and Server UTC time difference: 4 seconds. \| 2023-03-01 07:21:56.423 Program path: C:\SierraChart\ \| 2023-03-01 07:21:56.423 Data Files path: C:\SierraChart\Data\ \| 2023-03-01 07:21:56.423 OS Version Number: 10.0 \| 2023-03-01 07:21:56.424 Locale Setting: C \| 2023-03-01 07:21:56.424 DLLs: UserContributedStudies_64.dll \| 2023-03-01 07:21:56.424 Allowed protected custom studies: \| 2023-03-01 07:21:56.424 Crash reporter started: true \| 2023-03-01 07:21:56.424 Created the DTC Protocol historical data server. \| 2023-03-01 07:21:56.440 HD Server Manager \| Listening on port 11098. \| 2023-03-01 07:21:56.440 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. \| 2023-03-01 07:21:56.441 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2023-03-01 07:21:56.477 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2023-03-01 07:21:56.649 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2023-03-01 07:21:56.649 Received 5 login tokens. \| 2023-03-01 07:21:57.014 Symbol settings MD5 received. Request ID: 1. \| 2023-03-01 07:21:58.730 Symbol settings are up-to-date for scdataallservices. \| 2023-03-01 07:21:58.730 Files to Open on Startup \| Opening file: DOM_BOOK.Cht \| 2023-03-01 07:22:01.235 MESH23-CME #9 \| Reloading chart. \| 2023-03-01 07:22:01.421 MESH23-CME 1 Min #1 \| Reloading chart. \| 2023-03-01 07:22:01.428 Files to Open on Startup \| Opening file: ExampleChartbook.cht \| 2023-03-01 07:22:01.434 ESH23-CME 1 Min #14 \| Reloading chart. \| 2023-03-01 07:22:01.445 MESH23-CME #2 \| Reloading chart. \| 2023-03-01 07:22:01.499 Mapping MESH23-CME to MESH23. Service code: cme \| 2023-03-01 07:22:01.593 Using symbol data fast lookup vector \| 2023-03-01 07:22:01.593 Starting DelayedDownloadMonitoringTimer \| 2023-03-01 07:22:01.593 Starting HDTimeoutTimer \| 2023-03-01 07:22:01.593 Added historical Intraday data request for MESH23-CME to the queue. \| 2023-03-01 07:22:01.593 Intraday data recording state for symbol MESH23-CME is set to download 'Pending'. \| 2023-03-01 07:22:01.593 Triggering next historical data download in queue. \| 2023-03-01 07:22:01.593 HD Request # 1 \| Downloading Intraday chart data for MESH23-CME to the file MESH23-CME.scid. Service: cme \| 2023-03-01 07:22:01.594 HD Request # 1 \| Download start date-time: 2023-03-01 07:11:12.000000. File last date-time: 2023-03-01 07:11:12.621001 \| 2023-03-01 07:22:01.594 HD Request # 1 \| Using server: ds26.sierracharts.com port 10150 \| 2023-03-01 07:22:01.595 Socket (1) \| Creating socket. \| 2023-03-01 07:22:01.595 Socket (1) \| New receive buffer size: 5242880 \| 2023-03-01 07:22:01.595 Socket (1) \| Connecting to IP: 142.215.17.188. \| 2023-03-01 07:22:01.595 MESH23-CME[M] #9 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2023-03-01 07:22:01.610 MESH23-CME[M] #2 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2023-03-01 07:22:01.681 HD Request # 1 \| Setting DTC encoding to Binary VLS \| 2023-03-01 07:22:01.749 HD Request # 1 \| Sending historical data logon request message. \| 2023-03-01 07:22:01.749 HD Request # 1 \| Requesting Intraday data. Start date-time: 2023-03-01 07:11:12. Record interval: 0. Symbol: MESH23 \| 2023-03-01 07:22:02.347 HD Request # 1 \| Decompressing data. \| 2023-03-01 07:22:02.434 HD Request # 1 \| Receiving Intraday data for MESH23-CME starting at 2023-03-01 07:11:12.003000 \| 2023-03-01 07:22:02.435 Socket (1) \| CloseSocket call. \| 2023-03-01 07:22:02.436 Historical data download thread signaled to stop. \| 2023-03-01 07:22:02.436 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2023-03-01 07:22:02.436 HD Request # 1 \| Timestamp of first Intraday data file record written: 2023-03-01 07:11:12.655000. \| 2023-03-01 07:22:02.436 HD Request # 1 \| Received 1762 Intraday data records from 2023-03-01 07:11:12.003000 to 2023-03-01 07:11:57.936001 (45.9 seconds) and wrote 1724 records for MESH23-CME \| 2023-03-01 07:22:02.436 HD Request # 1 \| Completion time: 1s. \| 2023-03-01 07:22:02.436 HD Request # 1 \| Intraday data download complete for MESH23-CME. Unique request ID: 1 \| 2023-03-01 07:22:02.436 Removing historical data download ID 1. \| 2023-03-01 07:22:02.436 Real-time Intraday chart data file updates started for MESH23-CME \| 2023-03-01 07:22:02.436 Intraday chart data file opened for MESH23-CME \| 2023-03-01 07:22:02.436 HD Request # 1 \| Enabling Intraday chart updating for symbol. \| 2023-03-01 07:22:02.436 Triggering next historical data download in queue. \| 2023-03-01 07:22:02.436 Historical data for MESH23-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2023-03-01 07:22:02.436 No download requests in the queue to start downloads for. \| 2023-03-01 07:22:02.436 Mapping ESH23-CME to ESH23. Service code: cme \| 2023-03-01 07:22:02.441 Added historical Intraday data request for ESH23-CME to the queue. \| 2023-03-01 07:22:02.441 Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. \| 2023-03-01 07:22:02.441 Triggering next historical data download in queue. \| 2023-03-01 07:22:02.441 HD Request # 2 \| Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme \| 2023-03-01 07:22:02.449 HD Request # 2 \| Download start date-time: 2023-03-01 07:11:12.000000. File last date-time: 2023-03-01 07:11:12.548001 \| 2023-03-01 07:22:02.449 HD Request # 2 \| Using server: ds23.sierracharts.com port 10149 \| 2023-03-01 07:22:02.450 Socket (2) \| Creating socket. \| 2023-03-01 07:22:02.450 Socket (2) \| New receive buffer size: 5242880 \| 2023-03-01 07:22:02.450 Socket (2) \| Connecting to IP: 142.215.17.190. \| 2023-03-01 07:22:02.450 Socket (1) \| Socket gracefully closed by remote side. \| 2023-03-01 07:22:02.508 Socket (1) \| Closed. \| 2023-03-01 07:22:02.508 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2023-03-01 07:22:02.625 HD Request # 2 \| Sending historical data logon request message. \| 2023-03-01 07:22:02.625 HD Request # 2 \| Requesting Intraday data. Start date-time: 2023-03-01 07:11:12. Record interval: 0. Symbol: ESH23 \| 2023-03-01 07:22:03.225 HD Request # 2 \| Decompressing data. \| 2023-03-01 07:22:03.298 HD Request # 2 \| Receiving Intraday data for ESH23-CME starting at 2023-03-01 07:11:12.003000 \| 2023-03-01 07:22:03.471 Socket (2) \| CloseSocket call. \| 2023-03-01 07:22:03.472 Historical data download thread signaled to stop. \| 2023-03-01 07:22:03.473 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2023-03-01 07:22:03.473 HD Request # 2 \| Timestamp of first Intraday data file record written: 2023-03-01 07:11:12.651000. \| 2023-03-01 07:22:03.473 HD Request # 2 \| Received 3943 Intraday data records from 2023-03-01 07:11:12.003000 to 2023-03-01 07:11:58.867000 (46.9 seconds) and wrote 3901 records for ESH23-CME \| 2023-03-01 07:22:03.473 HD Request # 2 \| Completion time: 1s. \| 2023-03-01 07:22:03.473 HD Request # 2 \| Intraday data download complete for ESH23-CME. Unique request ID: 2 \| 2023-03-01 07:22:03.473 Removing historical data download ID 2. \| 2023-03-01 07:22:03.473 Real-time Intraday chart data file updates started for ESH23-CME \| 2023-03-01 07:22:03.473 Intraday chart data file opened for ESH23-CME \| 2023-03-01 07:22:03.473 HD Request # 2 \| Enabling Intraday chart updating for symbol. \| 2023-03-01 07:22:03.473 Triggering next historical data download in queue. \| 2023-03-01 07:22:03.473 Historical data for ESH23-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2023-03-01 07:22:03.473 No download requests in the queue to start downloads for. \| 2023-03-01 07:22:03.473 SC Data - All Services \| Connected to server complete. \| 2023-03-01 07:22:03.515 Triggering next historical data download in queue. \| 2023-03-01 07:22:03.515 Triggering next historical data download in queue. \| 2023-03-01 07:22:03.515 Triggering next historical data download in queue. \| 2023-03-01 07:22:03.515 Triggering next historical data download in queue. \| 2023-03-01 07:22:03.515 No download requests in the queue to start downloads for. \| 2023-03-01 07:22:03.517 No download requests in the queue to start downloads for. \| 2023-03-01 07:22:03.517 No download requests in the queue to start downloads for. \| 2023-03-01 07:22:03.517 No download requests in the queue to start downloads for. \| 2023-03-01 07:22:03.517 Mapping MESH23-CME to MESH23. Service code: cme \| 2023-03-01 07:22:03.518 Using symbol data fast lookup vector \| 2023-03-01 07:22:03.518 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: MESH23-CME (MESH23). ID: 1 Service code: cme \| 2023-03-01 07:22:03.518 SC DTC Delayed Exchange Data \| Connecting to the server ds28.sierracharts.com. Port 10043 \| 2023-03-01 07:22:03.518 SC DTC Delayed Exchange Data \| Requesting security definition data for: MESH23-CME (MESH23). ID: 1 \| 2023-03-01 07:22:03.519 Added historical Intraday data request for MESH23-CME to the queue. \| 2023-03-01 07:22:03.519 Intraday data recording state for symbol MESH23-CME is set to download 'Pending'. \| 2023-03-01 07:22:03.519 Triggering next historical data download in queue. \| 2023-03-01 07:22:03.519 Delaying start of download for MESH23-CME. \| 2023-03-01 07:22:03.519 DTC Client socket (1) \| Creating socket. \| 2023-03-01 07:22:03.532 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2023-03-01 07:22:03.532 DTC Client socket (1) \| Connecting to IP: 142.215.18.147. \| 2023-03-01 07:22:03.532 Socket (2) \| Socket gracefully closed by remote side. \| 2023-03-01 07:22:03.550 Socket (2) \| Closed. \| 2023-03-01 07:22:03.550 SC DTC Delayed Exchange Data \| Network connection to server complete. \| 2023-03-01 07:22:03.604 SC DTC Delayed Exchange Data \| Starting socket receive thread. \| 2023-03-01 07:22:03.604 SC DTC Delayed Exchange Data \| Sending encoding request to server: Binary VLS. Compression: standard \| 2023-03-01 07:22:03.604 SC DTC Delayed Exchange Data \| Setting DTC encoding to Binary VLS \| 2023-03-01 07:22:03.710 SC DTC Delayed Exchange Data \| Sending logon request message. \| 2023-03-01 07:22:03.710 Mapping ESH23-CME to ESH23. Service code: cme \| 2023-03-01 07:22:03.936 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ESH23-CME (ESH23). ID: 2 Service code: cme \| 2023-03-01 07:22:03.936 SC DTC Delayed Exchange Data \| Requesting security definition data for: ESH23-CME (ESH23). ID: 2 \| 2023-03-01 07:22:03.936 Added historical Intraday data request for ESH23-CME to the queue. \| 2023-03-01 07:22:03.936 Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. \| 2023-03-01 07:22:03.936 Triggering next historical data download in queue. \| 2023-03-01 07:22:03.936 SC DTC Delayed Exchange Data \| Received logon response. \| 2023-03-01 07:22:04.398 SC DTC Delayed Exchange Data \| Server Name: SC Realtime Server. \| 2023-03-01 07:22:04.398 SC DTC Delayed Exchange Data \| Server protocol version: 8. Client protocol version: 8 \| 2023-03-01 07:22:04.398 SC DTC Delayed Exchange Data \| Successfully connected. \| 2023-03-01 07:22:04.398 SC DTC Delayed Exchange Data \| Trading is not supported. \| 2023-03-01 07:22:04.398 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: ESH23-CME -> ESH23 \| 2023-03-01 07:22:04.398 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: MESH23-CME -> MESH23 \| 2023-03-01 07:22:04.398 SC DTC Delayed Exchange Data \| Received security definition for symbol ESH23-CME \| 2023-03-01 07:22:04.558 SC DTC Delayed Exchange Data \| Received security definition for symbol MESH23-CME \| 2023-03-01 07:22:04.558 Requesting market depth updates for: ESH23-CME if supported. \| 2023-03-01 07:22:08.518 Requesting market depth updates for: MESH23-CME if supported. \| 2023-03-01 07:22:08.518 SC DTC Delayed Exchange Data \| Clearing market depth for ESH23-CME \| 2023-03-01 07:22:08.634 SC DTC Delayed Exchange Data \| Clearing market depth for MESH23-CME \| 2023-03-01 07:22:08.634 HD Request # 3 \| Downloading Intraday chart data for MESH23-CME to the file MESH23-CME.scid. Service: cme \| 2023-03-01 07:22:09.595 HD Request # 3 \| Download start date-time: 2023-03-01 07:11:57.000000. File last date-time: 2023-03-01 07:11:57.936001 \| 2023-03-01 07:22:09.595 HD Request # 3 \| Using server: ds26.sierracharts.com port 10150 \| 2023-03-01 07:22:09.595 Socket (2) \| Creating socket. \| 2023-03-01 07:22:09.595 Socket (2) \| New receive buffer size: 5242880 \| 2023-03-01 07:22:09.595 Socket (2) \| Connecting to IP: 142.215.17.188. \| 2023-03-01 07:22:09.595 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2023-03-01 07:22:09.745 HD Request # 3 \| Sending historical data logon request message. \| 2023-03-01 07:22:09.745 HD Request # 3 \| Requesting Intraday data. Start date-time: 2023-03-01 07:11:57. Record interval: 0. Symbol: MESH23 \| 2023-03-01 07:22:09.817 HD Request # 3 \| Decompressing data. \| 2023-03-01 07:22:09.891 HD Request # 3 \| Receiving Intraday data for MESH23-CME starting at 2023-03-01 07:11:57.048000 \| 2023-03-01 07:22:09.896 Socket (2) \| CloseSocket call. \| 2023-03-01 07:22:09.896 Historical data download thread signaled to stop. \| 2023-03-01 07:22:09.896 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2023-03-01 07:22:09.896 HD Request # 3 \| Timestamp of first Intraday data file record written: 2023-03-01 07:11:58.113000. \| 2023-03-01 07:22:09.896 HD Request # 3 \| Received 579 Intraday data records from 2023-03-01 07:11:57.048000 to 2023-03-01 07:12:05.974000 (8.9 seconds) and wrote 477 records for MESH23-CME \| 2023-03-01 07:22:09.896 HD Request # 3 \| Add time&sales data \| Remembered last file record date-time: 2023-03-01 15:12:05.974000 \| 2023-03-01 07:22:09.899 HD Request # 3 \| Completion time: 0s. \| 2023-03-01 07:22:09.899 HD Request # 3 \| Intraday data download complete for MESH23-CME. Unique request ID: 3 \| 2023-03-01 07:22:09.899 Removing historical data download ID 3. \| 2023-03-01 07:22:09.899 Real-time Intraday chart data file updates started for MESH23-CME \| 2023-03-01 07:22:09.899 Intraday chart data file opened for MESH23-CME \| 2023-03-01 07:22:09.899 HD Request # 3 \| Enabling Intraday chart updating for symbol. \| 2023-03-01 07:22:09.899 Triggering next historical data download in queue. \| 2023-03-01 07:22:09.899 HD Request # 4 \| Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme \| 2023-03-01 07:22:09.900 HD Request # 4 \| Download start date-time: 2023-03-01 07:11:58.000000. File last date-time: 2023-03-01 07:11:58.867000 \| 2023-03-01 07:22:09.900 HD Request # 4 \| Using server: ds23.sierracharts.com port 10149 \| 2023-03-01 07:22:09.900 Socket (3) \| Creating socket. \| 2023-03-01 07:22:09.900 Socket (3) \| New receive buffer size: 5242880 \| 2023-03-01 07:22:09.900 Socket (3) \| Connecting to IP: 142.215.17.190. \| 2023-03-01 07:22:09.900 Opened cached Intraday file: C:\SierraChart\Data\MESH23-CME.scid. Thread ID: 19728 \| 2023-03-01 07:22:09.927 Socket (2) \| Socket gracefully closed by remote side. \| 2023-03-01 07:22:09.974 Socket (2) \| Closed. \| 2023-03-01 07:22:09.974 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2023-03-01 07:22:10.059 HD Request # 4 \| Sending historical data logon request message. \| 2023-03-01 07:22:10.059 HD Request # 4 \| Requesting Intraday data. Start date-time: 2023-03-01 07:11:58. Record interval: 0. Symbol: ESH23 \| 2023-03-01 07:22:10.129 HD Request # 4 \| Decompressing data. \| 2023-03-01 07:22:10.201 HD Request # 4 \| Receiving Intraday data for ESH23-CME starting at 2023-03-01 07:11:58.140000 \| 2023-03-01 07:22:10.220 Socket (3) \| CloseSocket call. \| 2023-03-01 07:22:10.220 Historical data download thread signaled to stop. \| 2023-03-01 07:22:10.220 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2023-03-01 07:22:10.220 HD Request # 4 \| Timestamp of first Intraday data file record written: 2023-03-01 07:11:59.081000. \| 2023-03-01 07:22:10.220 HD Request # 4 \| Received 806 Intraday data records from 2023-03-01 07:11:58.140000 to 2023-03-01 07:12:05.988000 (7.8 seconds) and wrote 755 records for ESH23-CME \| 2023-03-01 07:22:10.221 HD Request # 4 \| Add time&sales data \| Remembered last file record date-time: 2023-03-01 15:12:05.988000 \| 2023-03-01 07:22:10.224 HD Request # 4 \| Completion time: 1s. \| 2023-03-01 07:22:10.224 HD Request # 4 \| Intraday data download complete for ESH23-CME. Unique request ID: 4 \| 2023-03-01 07:22:10.224 Removing historical data download ID 4. \| 2023-03-01 07:22:10.224 Real-time Intraday chart data file updates started for ESH23-CME \| 2023-03-01 07:22:10.224 Intraday chart data file opened for ESH23-CME \| 2023-03-01 07:22:10.224 HD Request # 4 \| Enabling Intraday chart updating for symbol. \| 2023-03-01 07:22:10.224 Triggering next historical data download in queue. \| 2023-03-01 07:22:10.224 No download requests in the queue to start downloads for. \| 2023-03-01 07:22:10.224 Socket (3) \| Socket gracefully closed by remote side. \| 2023-03-01 07:22:10.293 Socket (3) \| Closed. \| 2023-03-01 07:22:10.293 Opened cached Intraday file: C:\SierraChart\Data\ESH23-CME.scid. Thread ID: 19728 \| 2023-03-01 07:22:10.490