Support Board

Date/Time: Fri, 03 May 2024 04:16:25 +0000

Post From: New instance freezes when I try to duplicate the chartbook

[2023-02-23 15:51:13] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31334
We are not able to reproduce this. We are not having any issue with copying all the charts in a chartbook to another chartbook. We are hoping that something might be logged before the system locks up, therefore please do the following: - Set the setting for Global Settings >> General Settings >> Log >> Save Message Log to File to Yes. - Exit Sierra Chart and start it again and open your chartbooks. - Select Chart >> Duplicate All Charts to Chartbook. - If the program locks up, then go ahead and stop it. - Open a File Explorer window and go to the top of your Sierra Chart installation (typically C:\SierraChart, but could be anywhere that you installed Sierra Chart to). - Go into the folder named Logs and look for the most recent file that has the name that starts with Message Log 2023-02-. - Attach that file to this thread by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile --- We are also curious if you have the same issue if you copy just 1 chart to a new chartbook. Please try this as well and let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing