Support Board

Date/Time: Fri, 26 Apr 2024 16:52:44 +0000

Post From: Live data connection issue

[2023-02-02 23:15:48] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31147
The following line from your Message Log gives us the information we need: Denali Data Feed \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2023-02-02 13:10:41.647 This means that you already have a connection to the Denali Exchange Data Feed from another computer and therefore this computer is unable to get the data, as you can only have 1 computer connected at a time, unless you pay an additional exchange fee (which your account is not setup to do at this time). Refer to the following for more information: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously Therefore, you either need to disconnect the other system (or exit Sierra Chart on it), or you need to pay for a second exchange fee. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing