Support Board

Date/Time: Thu, 16 May 2024 09:37:02 +0000

Post From: Data Not Loading

[2023-02-01 23:29:12] Link To Thread - Link To Post [Go To First Post]
User800605 - Posts: 7
The issue is that the charts in my chartbook, all of which are NQ or MNQ charts except for one VIX chart, are not loading any data. The DOM is frozen. There is nothing transacting on time and sales. The bar charts haven't moved since yesterday evening. I haven't changed session times, and everything was working fine until yesterday after RTH. I changed nothing...they just stopped working. All service packages for live data are paid up and active. Going through the troubleshooting in the link you provided: 1) the symbols are valid; 2) session times are unchanged for many months...the session start time is 17:00:00 and end time is 16:59:59, with evening session start time of 17:00 and evening session end time of 08:30:00; 3) I have checked and rechecked to ensure that my service package includes real-time data and that I am connected to the data feed; 4) I am scrolled to the end of the chart. Please advise on next steps now that I have troubleshot those indicated in your link.