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Date/Time: Wed, 17 Jul 2024 11:14:33 +0000



Post From: Show Orders and Positions

[2023-01-30 02:13:58]
Sierra_Chart Engineering - Posts: 15472
We would be able to reasonably help in this situation:
What would your answer have been if I didnt mention I am using IB?

Also it does not matter whether you tell us you are using Interactive Brokers because we know what service you are using and we always check in this case, and then determine what is the appropriate solution based upon the service being used.

In the case of Interactive Brokers, refer to:
Interactive Brokers Trading Service: Trade Position Line or Quantity Disappearing or Displaying Zero


Am I the only one reporting this problem?
No of course not. This is a common problem and documented.

and attached orders can't be moved anymore.
We cannot help with this.

These are the kinds of problems you will have with Interactive Brokers and we cannot help with them beyond the given documentation.

Our recommendation is to move to Teton order routing for trading CME group:
Sierra Chart Teton Futures Order Routing

And then move to CQG for trading EUREX:
CQG Trading Platform Service



Regarding post #10, update Sierra Chart to the current version as we said before. And then if you still have the problem we need to do a remote assistance session. Please do not post any further videos.

Instructions:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-01-30 02:15:01