Support Board

Date/Time: Fri, 19 Apr 2024 09:15:51 +0000

Post From: Charts Not Updating with new Data

[2023-01-25 18:12:37] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30953
You should be getting the delayed streaming data for other instruments from the CME Group. Please get us your Message Log by following these instructions (be sure to open a chart for a symbol for which you should be getting delayed streaming data): Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing