Support Board

Date/Time: Sat, 04 May 2024 18:30:52 +0000

Post From: Primary Instance Chart Bars Not Updating When Brokerage Disconnected on Denali

[2023-01-20 23:08:31] Link To Thread - Link To Post [Go To First Post]
User624595 - Posts: 183
When you disconnect from TWS, then it is normal for you to not be able to get the data from Sierra Chart. We are a bit confused as to why it appears you are getting some updates to your Sub-Instance. When disconnected from TWS, data is still coming in from Sierra Chart, as you can see the price level is updating on the chart from SC Denali. Only the bars are not being drawn in the primary instance. In the sub instances the only difference is the bars are also being drawn on the chart. Switching data service and translating symbols manually is too difficult for this, TWS could always lose connectivity. Is it possible to just have the chart bars update from SC Denali in the primary instance the same way they do in the sub instances?