Support Board

Date/Time: Thu, 02 May 2024 02:16:02 +0000

Post From: Interaktive Brocker

[2023-01-19 15:56:59] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31293
You do need to set your Current Selected Service to Interactive Brokers. In order to get connected to your Interactive Brokers account follow the instructions at the following link: Interactive Brokers Trading Service: Setup Instructions Sierra Chart is setup to allow you to get data from us and connect to your trading account. You are properly setup to get the data for the CME Group from our Denali Exchange Data Feed. If you are not getting the data when connected to your IB account, then the reason would have to be that the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds is set to No. Be sure to set this to Yes and then after closing that window select File >> Disconnect followed by File >> Connect to Data Feed. Also, make sure you are using the correct symbols for Interactive Brokers. After you change your service, you are prompted to update symbols. But you can also force this to occur by opening your Chartbooks and selecting Edit >> Translate Symbols to Current Service. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing