Support Board

Date/Time: Sun, 05 May 2024 13:08:00 +0000

Post From: Delayed data feed

[2023-01-06 18:06:49] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
You did not have enough funds in your account on January 1, 2023 to automatically renew the exchange you had active. This was due to a price increase that occurred for this month which changed the price from $11.00 to $11.50. In the meantime, you have used the $11.00 that you had in your account to pay for the renewal of your Usage Time, therefore you currently have $0.00 in your Services Surplus. To activate the same exchange that you had previously, you need to add at least $11.50 to your account and then you can reactivate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing