Support Board

Date/Time: Fri, 03 May 2024 06:55:26 +0000

Post From: my cqg account is locked out

[2023-01-04 12:14:07] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 14189
We need to see the Message Log to understand what the problem is currently. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing