Support Board

Date/Time: Sat, 18 May 2024 12:26:55 +0000

Post From: DOM depth displayed only for a while

[2014-05-09 16:29:08] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Sierra Chart requests and processes market depth data from Interactive Brokers properly. If there is a problem with it, the only help with that we can provide is documented here: http://www.sierrachart.com/index.php?l=doc/IB.php#MarketDepth For further issues you need to contact Interactive Brokers. We see you are using IQ Feed for data and using data from a remote instance. Have you subscribed to market depth data from IQ Feed? If so, then make sure you have Global Settings >> General Settings >> Use Non-Chart Data from Remote Instances enabled. Instead of using IQ Feed, you can use the Sierra Chart Real-time and Historical Exchange Data Feed: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php It is fully integrated when using trading services like IB. and it is much less expensive than IQ Feed. You can also get complete market depth data without any additional cost other than the CME exchange fee. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing