Support Board

Date/Time: Sat, 27 Apr 2024 01:33:05 +0000

Post From: Denali feed error - still getting delayed data yet account paid

[2023-01-03 15:29:03] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
The exchange did not automatically reactivate as there was a price increase from the CME Group such that the cost of the exchange went from $11.00 to $11.50. We apologize that you may not have realized this beforehand, as we see that you did have $11.00 in your account at the time of the renewal, but since this was not enough the exchange did not renew. Since that time, you have added additional funds and renewed your Usage Time, such that you do not have any funds left in your account. In order to reactivate the exchange, you will need to have at least $11.50 in your account and you can then reactivate the exchange by going to the Recurring Services page, scrolling to the bottom and selecting the button for "Reactivate Exchange" for the exchange you want to reactivate. You can access the Recurring Services page at the following link: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing