Support Board

Date/Time: Sat, 20 Apr 2024 10:15:36 +0000

Post From: Data not updating

[2022-12-28 20:18:02] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30976
The problem arises from the change in the package you made, where you are still setup to get real-time data from the data feed, but you are not on a package that allows you to get real-time data, so you got caught in the middle. The question we need answered, is whether you are wanting real-time data or delayed streaming data? With package 5 that you changed to, you can not get the real-time data for the Denali Exchange Data feed. So if you are just wanting to get delayed streaming data, then Package 5 is fine. Otherwise, you would need to be Package 11. Let us know the data you need and we will take care of it from there. Be sure to respond within this thread with your answer. -- With regards to why we did not respond sooner is because we do not look at the emails until later - this Support Board is our primary support method, so we want you to post your Message Log to this board and then we can look through it. Or, you could let us know that you emailed it and we would be able to look at it that way then. But we did not know until you posted your last message that you had sent anything to us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing