Support Board
Date/Time: Mon, 09 Jun 2025 18:09:42 +0000
Post From: Download failed?
| [2022-12-12 15:13:28] |
| Sierra_Chart Engineering - Posts: 19872 |
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When the charts are loading, a red box appears saying "download failed / error downloading historical intraday data for GCG23_FUT_COMEX. Historical data file not available for symbol". This has now been resolved for COMEX. Follow the instructions here:Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Same here as eduprat from today all day. "download failes / error downloading historical intraday data for SEVERAL SYMBOLS. Historical file not available for symbol". If you still have a problem:I am on Denali Version 2448 routing CQG and Broker AMP. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-12 15:13:38
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