Support Board
Date/Time: Wed, 05 Nov 2025 06:54:07 +0000
Post From: Service Connection Error
| [2022-12-12 04:51:58] |
| Sierra_Chart Engineering - Posts: 21315 |
|
That error message comes from Rithmic: Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-12-11 21:07:51.610 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-12-11 21:07:51.610 Here is more information about this: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |