Support Board

Date/Time: Tue, 16 Apr 2024 22:46:01 +0000

Post From: Help with setting up Live Account with CL and QM

[2022-11-28 20:21:19] Link To Thread - Link To Post [Go To First Post]
User281092 - Posts: 4
Dear Support, I am trying to setup up Sierra Charts to work with Crude Oil / Micro (CL and QM). I believe I have selected the correct packages but it's not worked for me as yet. The error that I receive is "Real time market data only supported with Sierra Chart data feed for symbol: F.US.MCLEF23. ID:22" I was previously using "CLF23-NYMEX" whilst on Sim; I have tried switching to the one advised but this has not worked. As for the setup - this is what I have completed thus far: - Selected package 11 from Sierra Charts to enable a live data feed via Denali / CQG - Selected the market data - I opted for the NYMEX only as I only wanted data for CL and QM (both within the NYMEX market) - I have completed the relevant certificates - I have received my password from CQG and used this to successfully login - I have a funded account with AMP futures; I only intend to use AMP for the exchange - When selecting the Data / Trade Service Setting, I selected CQG WebAPI, and successfully entered my username and password What am I missing? What can I do resolve the connectivity issue? thanks Mukesh