Support Board

Date/Time: Thu, 25 Apr 2024 20:46:53 +0000

Post From: No real time data

[2022-11-23 14:07:47] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31117
There are two items that you need to do, after which you will be getting the real-time data: 1) Activate the exchange(s) you want. The exchanges that you had active did not renew on November 1 automatically (most likely due to insufficient funds in your account on that day). You need to reactivate them. Keep in mind you will pay the full amount for the remainder of this month, this is the way the exchanges do it (they do not pro-rate). You can activate the exchanges at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges 2) You need to connect your Sierra Chart to your AMP account. You have not done this since back in July. To do this follow the instructions at the following link: CQG Trading Platform Service: Setup Instructions You can view your non-professional verification date at the link above for the exchanges. It is the first item in the section you are taken to. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing