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Date/Time: Fri, 13 Jun 2025 07:33:06 +0000



Post From: Not getting data on charts

[2022-11-07 15:39:01]
obee2732 - Posts: 11
Hi, Starting yesterday I noticed that my charts are not showing data feed anymore. It was working on Friday and it seems to be stuck on Friday. I notice that the PnL is still the result of Friday, whereas it usually resets to zero the next day.
I checked when my denali feed fees need to be paid and it is Nov 15. Plus I should have enough funds to pay for the data.
I don't feel comfortable knowing where else to check and tinker with. Would appreciate your help.
In past, I was able to get a brief phone call regarding data. Can you please do that again to help me get up and running quicker?
Thank you
John