Support Board

Date/Time: Sat, 04 May 2024 11:21:28 +0000

Post From: CBOE VIX Data

[2022-09-30 16:46:52] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
The reason you are not getting data for VIX is because you are not setup to receive any data for VIX. But, before we can tell you how to set it up, we need to know if you are wanting the VIX Index or the VIX Futures. These are two different items and are on two different exchanges. -- Separately, we noticed that you had the following exchanges active: - Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts - CME non-professional top-of-book We deactivated the "CME non-professional top-of-book" for your account, as you do not need this exchange since it is covered by the other option you have activated. If you were wanting a different set of exchanges enabled, then be sure to deactivate the exchange that is active today and then activate the exchange(s) you want tomorrow (October 1, 2022). You do not want to activate any exchanges today as you will pay the full price for the exchange for just today (the exchanges are not pro-rated). Any exchange that you "deactivate" will continue to give you data through the end of the month, you are just setting it to not renew on the first of the next month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing