Support Board

Date/Time: Thu, 25 Apr 2024 06:47:42 +0000

Post From: Problem with Denali data today

[2022-09-26 21:16:48] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31098
From our logging it looks like what you are stating is what occurred. Our log shows the following: FundedTradingAccountStatusExpirationDate changed from '2022-09-25' to '2022-10-26'. Therefore, your non-professional status did expire on September 25, 2022 (yesterday) and therefore this morning you would have been getting the delayed data. We can not say why it did not update if you connected just a few weeks ago. We do not have any information for that. You can always view the verification date for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing