Support Board

Date/Time: Thu, 25 Apr 2024 09:16:56 +0000

Post From: Additional systems not showing not allowing log on

[2022-09-23 21:11:07] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31098
The extra systems follow the Usage Time. But, in your case, your original Usage Time would have ended on September 22, 2022. But you received time extensions from us, therefore your Usage Time is now through October 16, 2022. But the additional systems do not have a way to track with the manual extensions. Therefore, they needed to be renewed on September 22, 2022 but you did not have any funds in your account to cover the cost at that time. If you add the $24.00 to your account now, you can add the additional systems again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing