Support Board
Date/Time: Thu, 18 Sep 2025 05:29:51 +0000
Post From: Current versions for both, but shared chartbook i send comes back as blank
| [2022-09-09 12:32:53] |
| Sierra_Chart Engineering - Posts: 20915 |
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Make sure the symbols are correct. Have them select Edit >> Translate Symbols to Current Service when the Chartbook is open. If there still is a problem: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-09 12:33:10
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