Support Board
Date/Time: Thu, 18 Sep 2025 05:27:33 +0000
Post From: Data only loaded starting at 08:00 today
| [2022-09-01 17:12:30] |
| John - SC Support - Posts: 41880 |
|
What is the symbol of the chart for which you are having an issue. Also, follow these instructions to get us your Message Log, make sure you open a chart for the symbol you specified above. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |